Legal
Complaints and Disputes Policy
This Complaints and Disputes Policy explains how to raise a complaint about an event or about Kelvio Events, the platform provided by Redline Plan Consultants (ABN 95 379 160 339), and how we handle it. It does not limit any rights you have under the Australian Consumer Law or other applicable laws.
Event issues — contact the organiser first
For questions about an event's delivery, cancellations, rescheduling, admission or refunds, please contact the event organiser first using the details shown on the event page. The organiser is responsible for delivering the event and administering its refunds.
Platform, booking or payment issues — contact Kelvio
For technical, booking, account or payment-platform issues, contact Kelvio at info@redlineplanconsultants.com.au. Where appropriate we will escalate to the organiser or to the payment provider.
What to include
Please include the event name, your order reference, the relevant dates and a clear description of the issue. Do not email full payment-card details.
How we handle complaints
We will acknowledge and assess complaints within a reasonable period and keep you informed of the outcome or next steps. Timeframes may depend on the organiser and payment provider involved.
Chargebacks and external avenues
Because ticket payments are charged directly to the organiser's Stripe account, card disputes (chargebacks) are handled between your bank, Stripe and the organiser. Contacting the organiser or Kelvio first is usually faster. Nothing in this policy restricts your right to contact your bank, a consumer regulator, the privacy regulator, a tribunal or a court.
Governing law
This policy is governed by the laws of Victoria, Australia, subject to any mandatory consumer protections and applicable jurisdictional rules.
Contact
Complaints and disputes: info@redlineplanconsultants.com.au.
Version 1 · effective —. Questions? Email info@redlineplanconsultants.com.au.